Leading Difficult Conversations

Overview

Difficult conversations are an inevitable aspect of professional life, especially for those in leadership and management roles. This one-day workshop equips participants with the knowledge, skills, and reflective capacity to approach challenging dialogues constructively, drawing upon contemporary research in trauma-informed practice, emotional intelligence, and organisational psychology.

Workshop Objectives

• Understand the psychological and organisational dynamics that make conversations difficult.
• Apply trauma-informed principles to foster psychological safety and trust during challenging dialogues.
• Utilise evidence-based frameworks for structuring and conducting difficult conversations.
• Recognise and manage emotional responses and triggers.
• Employ strategies to de-escalate conflict and maintain professional relationships.
• Develop action plans for ongoing reflective practice and skill development.

Key Content Areas

• Foundations of Difficult Conversations: Defining difficult conversations, understanding organisational culture, power dynamics, and psychological safety.
• Preparation: Self-awareness, emotional regulation, and planning for supportive environments.
• Communication Frameworks: Using frameworks such as the CLEAR model (Context, Listen, Empathise, Action, Review), active listening, and language choices that reduce defensiveness.
• Navigating Emotions: Understanding the impact of trauma and stress, de-escalation techniques, and maintaining boundaries.
• Practice and Feedback: Role-play scenarios, peer and facilitator feedback, and reflection on strengths and growth areas.
• Sustaining Change: Developing a personal action plan and accessing further resources.

Participant Experience

“This workshop provided practical frameworks and a safe space to practise challenging conversations. I left with greater confidence and clarity for leading my team through difficult moments.”

Additional Information

• Target Audience: Leaders, managers, team supervisors, and professionals seeking to enhance their capacity for difficult conversations.
• Workshop Duration: 1 day
• Delivery Mode: In-person or online (custom options available)
• Facilitators: Experienced professionals in trauma-informed practice, organisational psychology, and leadership development.
• Accreditation: May contribute to professional learning hours under relevant registration requirements.